Design thinking evolved from IDEO’s best practice.

Please read the attached article in order to better understand how to practice the first stage of design thinking, “Empathy” (aka, IDEO’s “observation”) and answer the following questions:
How do you use the practice of ethnographic shadowing demonstrated in Figure 4 on one of your project proposals? Please use bullet points to highlight the procedure.
What was the designers trying to address in Figure 7? Please list three issues that drove the design change.
Figure 2 described the evolution of Empathic Design approach. Please explain it in your own word and do pay attention to the direction of blue arrows.
Type your answers in Word.

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