Managing an Investigation

Module 2 written – Managing an Investigation
In most organizations the investigation function is the responsibility of the loss prevention department. Investigations, like all company activity, must be carefully managed if the desired results are to be achieved. In this assignment, you will develop goals and make key decisions for an important investigation. Planning and critical thinking are needed in this assignment.

You are the Director of Loss Prevention at Ajax Co., a national retailer of music, movies, and other entertainment media. Your company has grown rapidly over recent years and, while the $4 billion in sales is great, you worry that growth has caused serious control issues.
You are called into an emergency meeting with the CEO and the CFO. They are grim and solemn faced, so you know the discussion won’t be about your golf scores.
You are advised that there is a serious cash shortage. You ask, “How serious?” and are told “At least a million, perhaps a lot more”. Embezzlement by an employee/employees with access to bank accounts and systems is a possibility, but at this time no facts exist other than the missing money.

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The CEO tells you to get this behind us, and the sooner the better.
You go back to your office, close the door and engage in both strategic and tactical thinking. You realize that during this investigative process you must achieve many goals to be successful, and these goals must be achieved in a logical order.

The assignment:In a 1-2 page paper, list and describe each goal for this investigation. Concentrate on “goals”, not investigative steps or tactics. Discuss why the goal must be achieved and what problems will occur if it isn’t achieved. Remember, as the Director, you must be concerned about every possible impact to the company that the investigation or its result may have.

A reverse way of focusing on the problem is called “end state”. If you are successful and have accomplished everything you must accomplish, what will it look like when it’s done? Remember: You must know where you want to go if you are going to get there.

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