Conflict Management
Conflict is inevitable when people come together in a personal or work setting. It is not a matter of if the conflict will arise, but rather when it will occur. Throughout this course, you have learned about various theories, current research and organizational practices. One of the core learning outcomes of this course is the demonstration of the integration of theory, research, and practice related to organizational behaviour. This assignment is designed in order for you to demonstrate the integration of your learnings!
We know that leadership styles, personality types and organizational culture heavily impact how conflict occurs and how it is resolved – or not. Based on the learnings in this course, especially the theory and research related to leadership, power, politics, conflict, conflict resolution, and organizational culture, respond to the following case study, provide an assessment and create a plan (based on evidence) to respond to the issues which you identify.
Review the case study and answer the question posed.
You are an elite team of organizational experts. Your firm has been asked to consult on a matter in a medium-size organization of 500 people. The company is a marketing firm that specializes in working with technology companies. You are reporting directly to the CEO.
The issue is the CEO identified that is that two of his vice presidents (Danielle and Jim), who have always worked well together in the past, have started competing against each other for a client. In doing so, each of their respective teams is no longer working well together. Not only are Danielle and Jim openly hostile to each other, their teams have taken sides with their respective leader. Each team is hiding information, sabotaging the other team and in the last group meeting each sided ended up yelling and cursing at each other.
The CEO has noted that although the client is a ‘big fish,’ both Jim and Danielle feel that they have exclusive ‘rights’ to win the client and take a large commission.
In a recent executive leadership meeting, Jim and Danielle began yelling at each other and accusing one another of sabotaging the relationship with the prospective client. The CEO was present and did not intervene. Other leadership members were in the room at the time and the CFO ended up asking Danielle and Jim to leave.
The CEO has noticed productivity on both teams has decreased, and they are worried that other clients are beginning to suffer. Some staff have come to the CEO privately to express concern about what is going on, and their work environment is becoming toxic. The director of human resources reported to you that 3 staff members have taken a medical leave related to the stress in the workplace.
The CEO would like you to 1. Assess what is happening; 2. Diagnose the core issues; 4. Apply the model towards a solution; 5. Provide a written report and recommend the best ways to address the issues.
Your paper should be structured following APA guidelines.
Approach to be used – Conflict Management Approach- Resolving conflict through negotiation, Distributive to Integrative negotiations, BATNA,
Based on the case study, use the above-mentioned approach and apply it to the case study.
