Suppose you are a test manager and you observe that many defects appear in
the test procedures developed by your testing team. You decide to apply defect
causal analysis techniques to try to prevent these defects from reoccurring. Your
test team consists of many new hires. They have attended a few training sessions;
most do not have advanced degrees. Some of the team members have had extensive development experience; others have not. Develop a fishbone diagram to trace
the causes of these defects based on the above scenario. You may need to make
some assumptions about the testing environment to supplement the information
given. It also helps to review the origins of defects in Chapter 3 to develop the
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