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CIO Organizational Structure Memo

Introduction and Purpose

This memorandum is addressed to the CFO and explains the ways in which I would want to change the IT Department into a CIO organisation. The reason is because as an IT department, my primary role is limited to oversight of daily tasks and operations. However, as a CIO I a more likely to accomplish the roles of roles associated with an IT department as well as strategic technology planning for the organisation.

Leadership Philosophy and Management Style

The leadership style I am going to apply leans more towards coaching and mentoring and being hands-on, which will be beneficial in this initiative in several ways. Considering this is a technical task, being hands-on will have some perks especially in the actual automation of tasks. Presence of a leader on the ground especially on the tasks that seem quite tough builds a lot of motivation for the team because it promotes the feeling of togetherness and propels the idea that the objectives of the initiative are jointly owned by everyone in the company and not just management. I will majorly seek to promote cooperation and teamwork considering the operation cuts across all departments. Comprehensive coverage and accuracy will be the vision of the initiative ensuring that we encompass everything that entails to the task.

Internal IT Strategies

Internal IT Strategy/Description

(Spring 2019)

People, Process, or Technology (state which one or more is applicable) Explanation of how this IT Strategy will Help Improve the Organization’s Effectiveness
Example:  do not use but leave it in the table when completing this section.

Meet compliance requirements by updating current technology or developing/acquiring new technology to meet these various mandates (only one would be chosen from the business strategic objective from ITSP #1).

Technology By updating the Finance/Accounting System to Precise Financials (to meet SOX requirements), updating current or developing a new Fleet Maintenance System, notification on 10K mandated vehicle safety checks will be timelier, developing technology to capture driver hours, the company will be more proactive in their scheduling of vehicles and drivers in their operations which results in a more efficient day-to-day operations.
Enhancement of Information Cybersecurity standards in both internal and external environments Technology Keep off hackers who may want to sell information to competitors. Additionally, avoid the effects following from a data breach such compensating customers what was stolen if at all it had monetary value. Next is to avoid fines by governmental organizations set up in place to safeguard the information that belongs to the public provided by the data protection regulation in most countries. Lastly, avoid reputational damage which could be the biggest effect after a breach. A ruined reputation causes business deals to be revised and customers to loose trust (Janakiraman et al., 2018).
Integrate all the systems to one central and secured database. Technology Enhance communication processes for instance, in the event of a mechanical failures, parties must receive real-time notifications from the system about delays and delivery of the products. Similarly, integration enables easy updates, support and maintenance.



Current IT Department Structure











New CIO Organization

The new CIO organization is vital because it will promote communication between IT specialists from time to time. The departmental conduct will aim at a collection of shared norms and values. Invention and innovation will be highly valued while at the same time offering competitive assurance that will aim at continually maintaining a holistic final customer experience.

Key Services

Key Service State IT Strategy (section #3) /Key Service’s Relationship to IT Strategy
Example:  do not use but leave it in the table when completing this section.

Addition to the IT staff of a Compliance Officer

Meet compliance requirements by updating current technology or developing/acquiring new technology to meet those mandates. By adding this position, it will oversee any projects/personnel that would be involved on any projects where compliance mandates are being implemented to ensure that all mandate requirements are covered in the software.
Addition of managers Aid in planning, organization, direction, and completion of specific projects as the new acquired role of the department.
Hierachical classification The classifications will follow the principles of specialization, formalization, centralization and hierarchy.
Processes for Building Capabilities, Innovating, and Motivating People Motivation of employees will be under a designed reward system. Mostly, being a technological company, innovation and creativity will be highly recommended and encouraged in order to compete effectively and stay up to date on new technology.


New CIO Organisation Structure

Key Milestones

Key Milestone Target Completion Date (list in chronologic order) Issue(s)/Concerns Accomplishing the Milestone
Example:  do not use but leave it in the table when completing this section.

Hiring of the Compliance Officer

October 31, 2020 Finding a person with the correct skill set with a thorough understanding of both IT and the various agencies’ compliance requirements may be difficult
Classification of Network Engineers December 30th 2020 The increasing complexity of networks and the need to keep them secure warrants this classification for easier management.
Hiring of departmental managers in place of deputy CIOs. April 1st 2021 The departmental heads will be experts in their own fields and direct their energy towards creating strategic plans for their departments.
Introduction of a project manager April 1st 2021 A project manager will be crucial who will be responsible for planning, organizing, and directing the completion of specific projects for an organization while ensuring these projects are on time, on budget, and within scope (Anantatmula 2010)



The changes to the organisation structure reflect on the commitment to the mission and vision statements of the organisation. Each activity is designed towards a wholesome success of the organisation.




Anantatmula, V. S. (2010). Project manager leadership role in improving project performance. Engineering Management Journal22(1), 13-22.

Janakiraman, R., Lim, J. H., & Rishika, R. (2018). The effect of a data breach announcement on customer behaviour: Evidence from a multichannel retailer. Journal of Marketing82(2), 85-105.



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