Book Title: Supervision in the Hospitality Industry
Book Edition: Eighth Edition
Author(s): John R. Walker and Jack. E. Miller
Publisher: Wiley
ISBN: 978-1-119-14846-3

Read/review PowerPoint and answer the 8 review questions.

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Course book listed above for reference.



Review Questions

  1. Define Delegation.

Refers to giving a portion of one’s responsibility and authority to a subordinate.

  1. Describe 3 aspects of delegation.
  2. Responsibility or ownership of the job – duties and activities assigned to a given job and the results they are expected to produce.
  3. Authority – one having the rights and powers to make decisions and take necessary actions to get the job done.
  • Accountability – the obligation of an employee to a supervisor to carry out the responsibilities delegated and produce the expected results.
  1. What are the 6 conditions for success discussed?
  2. Advance Planning.
  3. Positive Attitude Toward People.
  • Trust.
  1. Ability to Let Go and Take Risks.
  2. Good Communication.
  3. Commitment.
  4. Describe the 2 Essentials for Success in delegation.
  5. Chain of command: the lines along which responsibility and authority are delegated from the top to the bottom of the organization.
  6. Channels of communication: sending information, requests, instructions, or any type of communication one level above or below you in the Chain of Command.
  7. When followed correctly, what does Delegation become?

A management tool by which responsibility for the work is divided among people, level by level, throughout the organization.

  1. What are the 5 benefits of delegation?
  2. Properly Trained Employees.
  3. Acceptance of Responsibility.
  • People Development.
  1. Greater Operational Efficiency.
  2. Leadership Skill Development.
  3. What are 5 reasons employees might reject delegation?
  4. Fear of failure – lack of self-confidence.
  5. Fear of consequences.
  • Fear of rejection from their peers who may be jealous.
  1. Job loading – adding more work to a job without increasing interest, challenge, or reward.
  2. Current job satisfaction – no interest in development.
  3. Describe 3 common mistakes in delegation.
  4. Oversupervising – where the boss takes over the project and undermines the responsibility given to an employee.
  5. Not giving enough support – the opposite behavior of Oversupervising. This can cause employees to get discouraged and lose their desire.
  • Job loading – increasing workload without any new responsibility, interest, or challenge.

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