Management

TEXTBOOK
Book Title: Supervision in the Hospitality Industry
Book Edition: Eighth Edition
Author(s): John R. Walker and Jack. E. Miller
Publisher: Wiley
ISBN: 978-1-119-14846-3

Read/review PowerPoint and answer the 8 review questions.

Course book listed above for reference.

ANSWER

Delegating

Review Questions

1. Define Delegation.

Refers to giving a portion of one’s responsibility and authority to a subordinate.

2. Describe 3 aspects of delegation.
3. Responsibility or ownership of the job – duties and activities assigned to a given job and the results they are expected to produce.
4. Authority – one having the rights and powers to make decisions and take necessary actions to get the job done.

• Accountability – the obligation of an employee to a supervisor to carry out the responsibilities delegated and produce the expected results.

3. What are the 6 conditions for success discussed?
4. Advance Planning.
5. Positive Attitude Toward People.

• Trust.

1. Ability to Let Go and Take Risks.
2. Good Communication.
3. Commitment.
4. Describe the 2 Essentials for Success in delegation.
5. Chain of command: the lines along which responsibility and authority are delegated from the top to the bottom of the organization.
6. Channels of communication: sending information, requests, instructions, or any type of communication one level above or below you in the Chain of Command.
7. When followed correctly, what does Delegation become?

A management tool by which responsibility for the work is divided among people, level by level, throughout the organization.

6. What are the 5 benefits of delegation?
7. Properly Trained Employees.
8. Acceptance of Responsibility.

• People Development.

1. Greater Operational Efficiency.
2. Leadership Skill Development.
3. What are 5 reasons employees might reject delegation?
4. Fear of failure – lack of self-confidence.
5. Fear of consequences.

• Fear of rejection from their peers who may be jealous.

1. Job loading – adding more work to a job without increasing interest, challenge, or reward.
2. Current job satisfaction – no interest in development.
3. Describe 3 common mistakes in delegation.
4. Oversupervising – where the boss takes over the project and undermines the responsibility given to an employee.
5. Not giving enough support – the opposite behavior of Oversupervising. This can cause employees to get discouraged and lose their desire.

• Job loading – increasing workload without any new responsibility, interest, or challenge.