Health Care

Continuing in the role of the hospital administrator from the Hospital Care Application assignment, you are required to create a blueprint or an expanded outline of the professional development program for the director of human resources (your supervisor). As a portion of this assignment, create an agenda for training that clearly states the topic being covered, the presenter, the location, and the time block in the overall agenda: a training schedule that includes the necessary preparation needed to provide the training (who, what, when, where, why, and how), as well as a description of the practice training activities and any media or handouts you will provide.

Additionally, using what you have learned from the assigned readings and your own research, expand the information presented in the training agenda with paragraphs that describe the following elements:

The focus of the program, which could include a combination of the following: learning new skills, additional certifications, licensure, and cross-training for other areas not usually assigned (as an introduction before the agenda).
Description of written materials, such as handouts, to be provided during the training (after the agenda).
A description of at least one computer-, Web-, or DVD-based training element that will be used in the program, including consideration of the idea that staff may have varying levels of technology readiness (after the agenda).
Explanation of how organizations leverage workforce diversity (team members with different skill sets or credentials) and describe the benefits of diverse knowledge, skills, and expertise among team members (as a conclusion).
While APA style is not required for the body of this assignment, solid academic writing is expected, and documentation of sources should be presented using APA formatting guidelines, which can be found in the APA Style Guide, located in the Student Success Center.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

You are required to submit this assignment to LopesWrite. A link to the LopesWrite Technical Support Articles is located in Class Resources if you need assistance.

Benchmark Information

This benchmark assignment assesses the following programmatic competencies:

BS Health Care Administration

3.2: Describe the benefits of diverse knowledge, skills, and expertise among team members.

ANSWER

Professional Development Program

The Focus of the Program

The professional development program is expected to boost the capability of healthcare professionals in offering the quality of health services within the organization by adopting successful Quality Improvement (QI) approaches. According to McCalman (2018), continuous quality improvement improves health outcomes and quality of care. The anticipated impact of the program on healthcare professionals will include increased staff satisfaction, reduced waste in processes, improved patient safety, and reduced morbidity and mortality. The program will also contribute to the development of health care professionals who can apply Quality Improvement approaches for achieving organizational goals, sustainable results, and better utilization of limited resources.

Considerably, training healthcare professionals positively impacts their knowledge, skills, attitudes, and behaviors. Therefore, the program will enable healthcare professionals to learn new skills to improve the quality of patient care and treatment. The program will also enhance knowledge and skills among all levels of healthcare professionals. Improving skills and knowledge is essential for better and quality healthcare (Karamitri, Talias, and Bellali, 2017). The program will equip participants with knowledge and skills to improve their performance in providing care for patients under their care. It also aims to strengthen the professional commitment of healthcare staff towards service improvement and provide a framework for such actions. For instance, the program introduces new concepts on Quality Improvement (QI) process specifically designed for use within healthcare settings.

Agenda for Training

Considerably, for healthcare providers to maintain high-quality care and meet the needs of the people, they have to become life-learners which makes this professional development program essential in updating their skills, knowledge, practices, and values (Yarbrough, Martin, Alfred, and McNeill, 2017) The professional development program will focus on the topic of quality improvement. Experts in health care quality improvement will present the program. The experts are experienced professionals who have successfully designed, conducted, and implemented QI projects within their organizations. The knowledge will be transferred directly to participants through lectures, hands-on practice exercises, and group discussions. Participants should expect to learn the nature of healthcare quality problems; how these problems can be identified using appropriate tools; what strategies can be applied for developing effective solutions for healthcare quality problems; how implementation plans can be constructed; how to conduct project implementation monitoring, and follow up; methods that involve patients, staff and organizational management participation in QI for sustainable results.

This program consists of three two-day modules where each module runs consecutively on consecutive weeks except for the third module, which will run for one day. This scheme ensures that all participants can attend all three modules. All sessions will be conducted in English. The program dates are as follows:

Module 1: 6th, 7th & 8 December 2021

Module 2: 13th, 14th & 15th December 2021

Module 3: 22nd December 2021 (one day)

The professional development program will benefit healthcare professionals through a blend of theoretical and practical knowledge focusing on application. This program will be a bridge between training and implementation, as participants are exposed to a phased process tailored to the context in which they work. Participants will gain the necessary knowledge and develop skills for successful problem solving, critical thinking, teamwork, and organizational improvement practices. In addition, through this program, participants will also realize the benefits of establishing partnerships across stakeholders, which may impact achieving sustainable results.

Description of Written Materials

The program will provide a comprehensive toolkit of all necessary materials such as handouts, forms, and manuals. Participants are expected to come well prepared in their organizations with specific issues they want to work on during the program to develop an action plan immediately after the training. The handouts will include details of the presenters, program content, and modules, while manuals will contain proven tools and techniques, templates for planning Quality Improvement approaches. The forms will contain questions and exercises for participants after each session. The manuals, forms, and other tools will be made available on the official toolkit website, which participants can access after completing all three modules.

Web-Based Training Element

The training program will rely on website communication. Participants are expected to have access to the internet throughout the training program. There will be a communication link set up on the website that participants can use for discussion or chat rooms during the program, especially towards the end of each day. There will be no formal examinations during this program; rather, there will be continuous assessment. Continuous assessment will involve presentations, group discussions, and other exercises where all participants are encouraged to share their knowledge and experiences. The site will contain training program videos, video presentations of experts, and other materials made available before and during the program. Program registration details and course content will be posted on the site for participants.

Conclusion

Healthcare organizations rely on workforce diversity to improve the quality of care that is provided to patients. Ideally, workforce diversity is a natural outcome of an inclusive organizational culture that fosters employee recruitment, retention, and development. Healthcare organizations leverage workforce diversity by encouraging diverse applicants and recruiting a diverse workforce that can lead to cultural competency in providing care. A diverse workforce has different skills sets and knowledge that effectively boosts the quality of care within the healthcare organization. A diverse workforce with different skills, knowledge, and expertise also promotes a learning mindset where healthcare professionals can acquire new knowledge.

References

Karamitri, I., Talias, M. A., & Bellali, T. (2017). Knowledge management practices in healthcare settings: a systematic review. The International Journal of health planning and management, 32(1), 4-18.

McCalman, J., Bailie, R., Bainbridge, R., McPhail-Bell, K., Percival, N., Askew, D., … & Tsey, K. (2018). Continuous quality improvement and comprehensive primary health care: a systems framework to improve service quality and health outcomes. Frontiers in Public Health, 6, 76.

Yarbrough, S., Martin, P., Alfred, D., & McNeill, C. (2017). Professional values, job satisfaction, career development, and intent to stay. Nursing Ethics, 24(6), 675-685.