Social Work and Human Services
Select a health care organization of interest and assume you have just been hired as an HR manager for that health care organization. You decide to prepare for your first day on the job by creating a document that compiles tools to manage staffing, increase work production, and improve team dynamics.
Complete the “HR Management Tools and Teams” worksheet.
Include three to five references to support your position.
While APA style is not required for the body of this assignment, solid academic writing is expected, and documentation of sources should be presented using APA formatting guidelines, which can be found in the APA Style Guide, located in the Student Success Center.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
You are not required to submit this assignment to LopesWrite.
Benchmark Information
This benchmark assignment assesses the following programmatic competencies:
BS Health Care Administration
3.3: Analyze methods and approaches used to encourage a culture of collaboration within diverse teams, work groups, or organizations.
ANSWER
HR Management Tools and Teams
Part 1: Organization Selection
| Selected Health Care Organization: Christus Health
Web Link: https://www.christushealth.org/ |
Part 2: Staffing and Work Production
| Quality Improvement and Management
1. Ensuring effective and efficient delivery of medical services and achieve patient satisfaction. 2. Promoting employee retention 3. Hiring right personnel |
Improvement and Techniques
1. Creating a balanced team 2. Track mistakes 3. Effective communication |
| Tools of Management
1. Key Performance Indicators and Metrics (Igwe, Onwumere and EGBO, 2014) 2. Performance Appraisals 3. Balance scorecard |
Examples of Use
1. Measuring employee performance 2. To measure the abilities of employees 3. Tracking progress on strategic objectives and goals. |
| Benchmarks
1. Performance benchmarks 2. Strategic benchmarks
|
Examples of Use
1. Comparing existing processes 2. Measuring people practices
|
| Organization Vision and Mission
1. To extend the healing ministry of Jesus Christ. 2. A leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities so that all may experience God’s healing presence and love. |
Alignment
1. KPI and balance scorecard will enable improve employee performance to extend healing and improve the lives of individuals and communities 2. Performance appraisal will improve the abilities of employees thus help create innovative health and wellness solutions. |
Part 3: Team Dynamics Successful Teams Employ
| Characteristics
1. Aligned goals and plans 2. Effective communication |
Practices
1. Staying connected 2. Open communication among team members |
| Methods and Approaches
1. Foster teamwork and open feedbacks (Serrat, 2017). 2. Idea sharing practices |
Examples of Use
1. Encouraging employees to work as a team and offer feedback bout performance and organizational control as well as how to improve quality and performance. 2. Face to face collaboration time with employees to share their ideas. |
Part 4: Cross-Functional Application
Leading a team of diverse requires different skills than leading a team of individuals with similar backgrounds (Armstrong, 2020). As a leader I must be able to understand and manage the different needs of each team member in order to create a cohesive team. Communication skills are essential for leading a team of diverse individuals (Vardarlıer, 2016). I have to listen to team members and understand their needs. As a leader I must also be able to effectively communicate the team’s goals and objectives to all members. Understanding how to communicate with people from different cultures is essential in managing a diverse team. This includes being aware of the cultural norms and expectations, as well as using language that is appropriate for the audience. I also have to adapt to their communication style to fit the needs of the team. Another important skill is awareness of people’s differences. As a leader I must also be aware that different team members may have different goals for how they want to work with the team. For example, some members may prefer a more collaborative approach, while others may be more comfortable with a more hierarchical structure. Therefore, I need to be aware of different perceptions and attitudes of the members in order to work with them collaboratively.
Team building exercises can help to break down barriers and help team members to get to know each other better. Activities can be as simple as taking a walk together or playing a game, or they can be more elaborate and structured. Whatever the case, team building exercises can help to promote collaboration and a sense of community within a team. Fostering feedback practices is another way to encourage collaboration in a team. Feedback allows team members to provide input on their work and how it can be improved (Lendzion, 2015). It also allows team members to give and receive feedback in a respectful way. Collaborative feedback practices can help team members feel more connected to their work and the team as a whole.
References
Armstrong, M. (2020). Human resource management practice. Kogan page limited.
Igwe, A., Onwumere, J. U. J., & EGBO, O. P. (2014). Effective human resource management as tool for organizational success. Human resource management (HRM), 6(39).
Lendzion, J. P. (2015). Human resources management in the system of organizational knowledge management. Procedia Manufacturing, 3, 674-680.
Serrat, O. (2017). Working in teams. In Knowledge Solutions (pp. 599-604). Springer, Singapore.
Vardarlıer, P. (2016). Strategic approach to human resources management during crisis. Procedia-Social and Behavioral Sciences, 235, 463-472.
