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How to Deal with Urgent Accidental BEO Mix-up
How to Deal with Urgent Accidental BEO Mix-up
It is important in this case to first inform Jessica Alexander of the mishap that occurred and apologize. Assure her that everything is being done to correct the situation. The first step would be to clear myself of other engagements if I had any and focus on resolving the current crisis. I also have to be professional and be very honest. I will explain to the event host the problem without making excuses or blaming anyone. I would then implore Jessica for her support as I try to correct the situation. Her help would be invaluable in resolving the situation without a lot of damage being done to our restaurant’s reputation. For instance, she could be of great help in explaining to all the other guests of the situation and the ensuing delay.
I will then gather as many of my staff in procuring what is needed in the fastest time possible for the extra 80 guests, and if possible a 100 to maintain the hotel’s overset policy. If my efforts are successful, the guests will still have a great time as they had the previous year.
