Benchmark – Professional Development Programs in Hospital Settings

The purpose of this assignment is to develop an expanded outline or blueprint for a new professional training and skill development program for existing employees and to explain how the program can be used to motivate and retain quality employees. Consider how the organization leverages workforce diversity to encourage employees to collaborate and apply their unique talents.

Continuing in the role of the hospital administrator from the Hospital Care Application assignment, you are required to create a blueprint or an expanded outline of the professional development program for the director of human resources (your supervisor). As a portion of this assignment, create an agenda for training that clearly states the topic being covered, the presenter, the location, and the time block in the overall agenda: a training schedule that includes the necessary preparation needed to provide the training (who, what, when, where, why, and how), as well as a description of the practice training activities and any media or handouts you will provide.

Additionally, using what you have learned from the assigned readings and your own research, expand the information presented in the training agenda with paragraphs that describe the following elements:

The focus of the program, which could include a combination of the following: learning new skills, additional certifications, licensure, and cross-training for other areas not usually assigned (as an introduction before the agenda).
Description of written materials, such as handouts, to be provided during the training (after the agenda).
A description of at least one computer-, Web-, or DVD-based training element that will be used in the program, including consideration of the idea that staff may have varying levels of technology readiness (after the agenda).
Explanation of how organizations leverage workforce diversity (team members with different skill sets or credentials) and describe the benefits of diverse knowledge, skills, and expertise among team members (as a conclusion).
While APA style is not required for the body of this assignment, solid academic writing is expected, and documentation of sources should be presented using APA formatting guidelines, which can be found in the APA Style Guide, located in the Student Success Center.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

You are required to submit this assignment to LopesWrite. A link to the LopesWrite Technical Support Articles is located in Class Resources if you need assistance.

Benchmark Information

This benchmark assignment assesses the following programmatic competencies:

BS Health Care Administration

3.2: Describe the benefits of diverse knowledge, skills, and expertise among team members.

ANSWER

Professional Development Programs in Hospital Settings

Communication is essential in our everyday occupation as it helps us understand each other better. As health workers, there is a need for communication to be employed in the hospitals to understand each other and work together (Shaw 2019). The new skill set program, communication skills, will be rolled out to all the existing health workers in the organization. The program can motivate and retain quality employees since they will acquire skills that will enable them to voice out their grievances if they feel that something needs to change. In addition to the air of grievances, it will give them a chance to communicate with the patients better, leading to better medical attention to the patients(Chichirez & Purcărea ., 2018). This will motivate the employees since the patients will have maximum attention required and give positive feedback to them. Their issues will also be addressed, thus adding to their motivation.

The organization leverages workforce diversity to encourage employees to collaborate with other employees by giving them group tasks. These tasks are presented in groups of a set amount of workers irrespective of the level of the workers and the fields they take part in. all workers are treated as equal in these tasks like research tasks around the organization on trying to find out different required data. By this, they can apply their various talents, and they learn from one another in the process. This levels the playing field for all the employees.

The focus of the communication skill program is to equip the workers with new skills that they can employ in their line of work. It is to help them utilize the best practices in creating good communication with the patients, partners, and workforce in general (Chichirez & Purcărea., 2018). On top of the program, there will be issuing additional certificates and licensure for the workers to boost their work experience, which will, in turn, contribute to a good resume.

THE PROGRAM AGENDA

THE TRAINING SCHEDULE

There will be a load of activities that the workers will be engaged in. they will be put into groups to discuss the various techniques of effective communication and practice among themselves (Jatoi ., 2020). They will also be allowed to ask any questions for clarity. The workers will be issued with media handouts to brief them about the program details. The media handouts will include the meeting agenda and the schedule. It will also have the required tools for the program, like a notebook or a device they can use for research once they are paired, like laptops or phones. The handouts will be issued before the program so that each member can be prepared or acknowledge their presence or absence. In addition to that, a DVD containing the pre-recorded videos of communication advisors from different hospitals will be played for them to see and compare with the facilitator.

In conclusion, the organization will put in place some measures to leverage the diversity of the workforce, like setting aside a day for all the workers to work together and intermingle with other workers (Chichirez & Purcărea., 2018). Also, organizing seminars for all workers will benefit the organization in that the workforce will develop strong teamwork and encourage each other leading to better results. Also, customer satisfaction will increase.

References

Chichirez, C. M., & Purcărea, V. L. (2018). Interpersonal communication in healthcare. Journal of medicine and life, 11(2), 119.

Jatoi, M. A. (2020). Teaching Oral Communication Skills to Healthcare Personnel Using Communicative Language Teaching Technique. Sukkur IBA Journal of Emerging Technologies, 3(2), 90-98.

Marler, H., & Ditton, A. (2021). “I’m smiling back at you”: exploring the impact of mask-wearing on communication in healthcare. International journal of language & communication disorders, 56(1), 205-214.

Shaw, J. R. (2019). Evaluation of communication skills training programs at North American veterinary medical training institutions. Journal of the American Veterinary Medical Association, 255(6), 722-733.