Case Study: Appliance Warehouse Services – Application Maintenance

Create a 3- to 4-page document (to submit in Blackboard) that includes the following:

Summary: Explain your overall approach to analyzing and addressing the needs of the new Appliance Warehouse Service Department. How did you ensure you met the implementation, integration, and maintenance needs of the new Appliance Warehouse Service Department business case?
Work Breakdown Structure (WBS): Design a WBS for the project of planning and implementing the new Service Department. Identify each task needed in order to implement the new Services Department. Include duration times. Refer to the Week 2 Discussion.
System Maintenance Plan: Include measures to implement corrective, adaptive, perfective, and preventive maintenance. Include recommendation to maintain the system either using in-house resources or to outsources it. Include pros and cons of both maintenance types.
Security Risks: Identify and explain potential security risks for the Service Department business case. Consider physical, network,application, file, user, and procedural types of security risks. Include the backup system method to be used.

New Appliance Warehouse Service Dep

New Appliance Warehouse Service Department

Summary

The ability to acquire, plan, and interpret information plays a critical part in system development. Taking this into consideration, the design of the new appliance warehouse service department should be suited to address the previously existing issues. To ensure that one has met the implementation, integration, and maintenance needs, special techniques and tools should be integrated into the process. The tools should focus on how data and processes flow, the essential functions of distinct subsections of the service department, inputs, and output flow, as well as the sequence of events. At this stage, one needs to comprehend the structured decisions made. This could be done using decision trees, decision tables, and formal language, where the action rules, actions, conditions, and alternatives are determined.

Additionally, to ensure the expected outcome, a system proposal should be prepared. The plan is meant to outline the state of the current service department, information regarding the users, usability, advantages of distinct alternatives as well as make appropriate recommendations on what ought to be done. Several suggestions are vital since this provides a range from which the best approach can be obtained. Additionally, the proposal should take into consideration future issues that could be encountered during the implementation of the new system. For this reason, scheduling for maintenance and development should be done in the early stages of the transition.

Work Breakdown Structure (WBS)

System Maintenance Plan

The system maintenance process should be conducted with the aims of evolving and establishing requirements as well as laying out the procedures to be encountered in the maintenance of the Appliance warehouse service department lifecycle. Through corrective maintenance, any issues that could arise during the use of the system are addressed. This will be continuously done in case any bugs, errors, and faults are detected in the order on various areas such as the code, logic, and design.

Adaptive maintenance will be essential in the appliance warehouse service department as it allows the system to respond to distinct forces as per the changes in the surrounding environment. These include arising influences and conditions that surround the system, such as business rules, government policies, and work patterns (Lazecký et al., 2017). To enhance the system function through such aspects as updates and additional functionalities, perfective maintenance is vital to enhance the changes. It is crucial as it allows functional enhancements to be made, thus improving the overall system’s performance even if the requirements have not been adopted from existing faults. This includes various aspects, such as changing the flow of events and modifying the codes to meet the rising user needs.

Preventive maintenance will be vital in eliminating issues that could be anticipated in the process of system utilization (Mohammadnezhad-Shourkaei et al., 2011). It is, however, limited to maintenance firm only and does not incorporate any other external requests. During preventive maintenance, the fundamental changes that could occur revolve around code restructuring, code optimization, and documentation updating. Code restructuring could be done on the system to restructure the program being utilized to control the system’s operations as well as reducing the complexity in the code, thus making it more understandable to future developers. Optimization is significant as it allows better utilization of storage space and faster executions by the system (Do et al., 2015). Moreover, documentation updating ought to be done after making changes to the system to ensure that it conforms to the current state of system structure.

Security Risks

Risk management entails of various organizational processes in the achievement of business objectives and values. Significant aspects that should be examined during this phase include the major process processes, relations, roles, and players. Moreover, it should take into consideration the natural environment as well as society. The key to management of risks is the ability to uniquely connect and establish an open approach of internal and external threats as well as performance and value-driven attitude (Glendon, Clarke and McKenna, 2016). The success of an organization through the utilization of a particular system is highly dependent on its ability to respond to unexpected events.

Conclusion

Planning and implementation of the appliance warehouse service department will entail several crucial aspects. Maintenance plays an essential role in the evaluation and success of your system as it addresses rising challenges and enhances response to environmental constraints. The success of system integration is highly dependent on the steps taken from the start to the final stage of the system integration.

References

Do, P., Voisin, A., Levrat, E., & Iung, B. (2015). A proactive condition-based maintenance strategy with both perfect and imperfect maintenance actions. Reliability Engineering & System Safety, 133, 22-32.

Glendon, A. I., Clarke, S., & McKenna, E. (2016). Human safety and risk management. Crc Press.

Lazecký, D., Král, V., Rusek, S., & Goňo, R. (2017, May). Software solution design for the application of reliability centered maintenance in a preventive maintenance plan. In 2017 18th International Scientific Conference on Electric Power Engineering (EPE) (pp. 1-4). IEEE.

Mohammadnezhad-Shourkaei, H., Abiri-Jahromi, A., & Fotuhi-Firuzabad, M. (2011). Incorporating service quality regulation in distribution system maintenance strategy. IEEE transactions on power delivery, 26(4), 2495-2504.