Developing Training Protocols

Prior to beginning this activity, read Chapter 5 in the course text and the article Identifying and Training Adaptive Cross-cultural Management Skills: The Crucial Role of Cultural Metacognition. In addition, watch the videos Workplace relationships: Playing your part and Diversity in the workplace: Playing your part and review the weekly Instructor Guidance and any supporting information in the announcements.

To complete this discussion:

Consider a career position you have held or would like to hold. Based on our content,

Perform a task analysis for this position, by making notes about all skills and knowledge that would be required. In the posting, identify the position and outline what the duties are for this position.
Analyze key diversity elements that should be addressed in a training for this position.
Would cross-cultural/diversity training be needed to have increased success in this position?
Does the position require an understanding of global cultures?
Does the position require serving customers who may have diverse cultures and backgrounds?
Is a strong personal development of cultural metacognition required for the position?
Identify at least 3 specific areas associated with the position that would be important to address in a training about diversity awareness.
Apply this information to your own abilities in this position. What areas do you believe you could develop to have increased success?
Your initial post should be between 300 and 350 words.
You must use at least one outside source (a peer-reviewed journal article, newspaper article, or other reputable source) in addition to your text.
Cite all information from your sources according to APA guidelines as outlined in the APA Citing Within Your Papers (Links to an external site.) resource. List each of your sources at the end of your posting according to APA style as shown in the sample page for APA: Formatting Your References List (Links to an external site.) resource.

ANSWER

Developing Training Protocols

Cross-cultural intelligence is the ability of a person to decrypt and understand the values and beliefs of other people in a new environment using situated knowledge structures. Cultural sensitivity is the recognition and awareness of cultural differences and the ability to create the behavioral norms in different cultures and be open to the experiences found in different cultures (Kwantes & Glazer, 2017). Businesses are going global at a high rate, and therefore is important that managers acquire cross-cultural communication interaction and communication. An example of such a position is a company that has gone global and requires a manager to oversee its operations in Africa. The employees in the new company have a mixture of people from different cultures, and therefore as the manager overseeing the operations, it is crucial to understand cross-cultural communication to ensure that the operations are running smoothly.

For this position to be successful cultural/diversity training is necessary. Before partaking in the task in Africa, the manager should be trained on diverse cultures and their needs. The manager will be dealing with customers of different cultures, and therefore, cultural tolerance and quickly reading the environment will help the company remain successful. Metacognition is the awareness of one’s thought process, which is essential for a person who is working in a new cultural ground (Van der Horst & Albertyn, 2018). The workplace is diverse, and therefore, the manager should be aware of the things or stereotypes they had about the different cultures and be careful not to voice them to ensure cultural tolerance.

The people employed within the international company are of diverse cultures and religions. The first issue that should be addressed to ensure that there are no issues emerging is the issue of ay. Suppose a particular group of people receives more pay for the same work done by other members of the organization. In that case, this is going to be described as discrimination against other cultures. It is also essential to respect the different holidays and cultures of different people in the organization. Treating some holidays as more important than others is discrimination. Everybody in the organization should have the right to mark their different cultural holidays without fear of being criticized or discriminated against. It is also important for the manager to understand that there might be language barrier issues and show the effort to try and learn the common language. This will help the manager mostly to deal with the customers.

To have increased success in the international market, I believe I should increase my jargon. I need to learn a few different languages to ensure I am comfortable working in many places in the world. People are more comfortable with people who can speak their language, and therefore learning more languages could help increase my cross-cultural intelligence.

References

Kwantes, C. T., & Glazer, S. (2017). Cross-cultural competence and cultural intelligence in the workplace. In Culture, Organizations, and Work (pp. 95-101). Springer, Cham.

Van der Horst, C. A., & Albertyn, R. M. (2018). The importance of metacognition and the experiential learning process within a cultural intelligence-based approach to cross-cultural coaching. SA Journal of Human Resource Management, 16(1), 1-11.