Human Resources Management (HRM)

You are the hiring manager at a major home improvement retailer, Home Improvement Center, and need to fill a position for an exempt-status night shift supervisor. The applicants should have retail business experience, preferably in housewares, and at least some supervisory experience. You are looking for someone to fill third shift from 10 P.M.-6 A.M. There may be heavy lifting involved. Your company offers the industry standard for salary, benefits, and growth opportunities.

Write a comprehensive job description for this position that will help you prepare for the interview process and address any questions you might receive from applicants. Be sure to apply the guidelines for writing job descriptions you learned in your readings. You are also encouraged to conduct your own outside research on a major home improvement center and O*Net to help you complete this activity.

To successfully complete the assignments, you must meet the following minimum requirements:

Write a comprehensive job description using the information provided.
Apply the guidelines for writing job descriptions, as presented in your reading assignments this week.

Conduct your own outside research to help you create a more realistic job description.

Include a reference page to give credit to your sources.

Tips for Project Success:

Make sure that you include all basic categories for the job description. Research for the industry will be required. Your job description needs to be realistic! Please note this is NOT a job advertisement. Cite and reference sources and include your name on the paper.

Instructions:

This job description should not exceed 3 pages in length including the reference page. (Format: 12 point, single space, Times New Roman font).
Please refrain from using a cover sheet (save the trees).
Insert your name as a header on each page.
I will post a rubric, but here’s something important to know – SPELLING and CORRECT WORDS are very important to me!

ANSWER

Nigh Shift Supervisor Vacant Position

Home Improvement Center

Shift supervisors are integral to the operations of a company, as they are expected to coordinate the daily operations. They are the link between the employees, customers, and managers. Shift supervisors are expected to maintain a high productivity rate within the company by ensuring employees diligently execute their instruction, and ensure customer welfare is guaranteed (Alkhateri et al., 2018). Therefore, shift supervisors are integral to the success of the company, as they are the eyes and ears of the managers. In addition, shift supervisors monitor how their employees perform during their shifts (Hsieh, 2021). They are tasked with the responsibility of maximizing customer satisfaction through receiving and handling complaints.

Job Brief

We at Home Improvement Center are looking for a third-night shift supervisor who will oversee the operations of our company from 10 pm-6 pm. We are looking for a skilled night shift supervisor with the required skills and experience that will match the expectations and culture of the company. On a daily basis, you will be required to supervise the employees under your shift, making sure that they complete their tasks. The night shift superior will also be expected to act as a reference point between the customers and the employees, ensuring that any problems are fixed, with minimal consultations (and only if need be) from the shift manager. The ultimate role will be ensuring that Home Improvement Center maintains its reputation by understanding the overall goal of the company is achieved.

Responsibilities

As a night shift supervisor, the following are some of the responsibilities that you will be required to undertake;

• The management of daily routines, employee shifts, and time-off requests. The breaks are to be kept at minimal requests.
• Mitigate customer’s and employees complaints.
• Ensure that the company’s daily and expected sales and production are met.
• Handle and resolve conflicts quickly.
• Ensure staff morale is maintained and the conflicts are minimized.
• Provide necessary guidance and feedback from employees
• Be the bridge between the management and employees, and ensure fairness is observed across different employees and levels of the department.

Requirement and Skills

• Have both supervisory and retail business experience, preferably in houseware.
• Ability to multitask through handling the tasks from managers and ensuring that employees complete their tasks at the required time.
• Have teamwork experience, which is essential at Home Improvement Center.
• Fully understand the safety industry standards and ensure that the employees comply with them. This will ensure that the employees are protected from harm or injuries, as the work is characterized by heavy lifting.
• Possess leadership and conflict management skills to handle conflicts promptly, and make sure that they do not interrupt the free-flowing of the company’s operations.
• Have a High School diploma. Candidates with a degree in management will be regarded as an added advantage.
• Have a working experience with a notable company, with the attached resume as proof of work.

References

Alkhateri, A. S., Abuelhassan, A. E., Khalifa, G. S., Nusari, M., & Ameen, A. (2018). The Impact of perceived supervisor support on employees turnover intention: The Mediating role of job satisfaction and affective organizational commitment. International Business Management, 12(7), 477-492.

Hsieh, H. L. (2012). Building employees’ organizational commitment with LMX: The mediating role of supervisor support. Global Journal of Engineering Education, 14(3), 250-255.