Management

Book Title: Supervision in the Hospitality Industry
Book Edition: Eighth Edition
Author(s): John R. Walker and Jack. E. Miller
Publisher: Wiley
ISBN: 978-1-119-14846-3

Read the PowerPoint and answer all questions on slide 13 and 14 (13 total questions) please do not copy paste the answer from the PowerPoint. In your own words.

ANSWER

1. Training is the process of distributing knowledge, skills and attitudes. The three types of training include, orientation which comprises introductory information about a job and the company, instruction which comprises a description of tasks to be assigned and retraining which occurs on the even that management notices low standards and quality of work in an employee.
2. Training does not happen because often there is not time, undermining its importance, the need to save money and the fact that taking personnel out of work for training means that the staff is shorthanded.
3. A formal training system comprises a system where every employee and team member has access to the same information and does things in the same standardised way all contained in a manual of standards defined in detail.
4. Training benefits for managers include consistencies with product and services, less tension with employees, less absenteeism, proper definition of a manager’s role and lower overhead costs.
5. Barriers to training include urgent need where the operation requires the employee that there is no time to train, the fact that training costs money while production goes low, the possibility of turnover and the complex diversity and nature of employees.
6. Employees learn best if actively engaged in the learning process, when the training is relevant to their skills, when there is proper presentation of material and when the trainer takes time to learn how to be a good trainer.
7. A good trainer is enthuthiastic and with a good sense of humour, knows the content, communicates clearly, involves everyone and encourages positivity.
8. Training benefits employees by eliminating poor output where they do not know what to do, how to do it well, not knowing how well they are doing it, lack of assistance from leadership and lack of teamwork.
9. Training plan is a plan containing information to be taught to employees including teachable breakdowns on how to do it. Plan content analyses the tasks and units contained in a job.
10. To create a unit training plan, write performance standard, write training objective, develop standard procedures, develop unit training plan, perform a pretest, carry out a training plan and lastly put the employee on the job.
11. The steps to a job instruction training include preparation, show and tell, and performance practice and follow through.
12. Turnover is the rate of employee separation in a given time. Retention is the extent to which a company retains its employees.
13. The three things that make up a better job are open communication, work-life balance and meaningful work.