Management

Book Title: Supervision in the Hospitality Industry
Book Edition: Eighth Edition
Author(s): John R. Walker and Jack. E. Miller
Publisher: Wiley
ISBN: 978-1-119-14846-3

Read the PowerPoint and answer the questions the 15 questions at the end of the PowerPoint.

ANSWER

Review Questions

1. Discipline is an action designed to ensure order and compliance to rules and procedures.
2. The 4 essentials of successful discipline include a set of rules everyone comprehends, a clear indication of consequence should rules not be followed, prompt action to reinforce the rules and recognition and reinforcement of positive action.
3. Negative discipline refers to the maintenance of discipline through fear and punishment.
4. The 4 steps to progressive discipline are oral warning, written warning, punishment and lastly, termination.
5. Positive discipline is a punishment free formula for disciplinary action.
6. The 3 stage formula of positive discipline are oral reminder, written reminder and lastly, termination.
7. Uniform Discipline System is the application of a set of penalties to each violation of each company rule that is applied uniformly across the organisation.
8. 3 mistakes in administering discipline are acting in anger, unexpected discipline and putting someone down while in the presence of others.
9. 6 essential steps to administering discipline include collection of facts, discussion of incident with employee, decision on appropriate action forward, taking the appropriate action, ensuring everything is written and then follow up.
10. ‘Just Cause’ termination is the action of firing an employee because of an offense that affects the employee’s work or the operation as a whole.
11. 4 questions to ask while contemplating termination include: Were the company’s expectations realistic? Did the employee know and comprehend the rule as well as the consequences? Was there effort to try and resolve the problem before it got to termination and did the employee get a fair hearing?
12. 6 steps during the termination interview are selection of a good time and place to do it, determine those that should be present including a witness, develop and opening statement and practice it, determine how best to respond to employee’s reaction, determine final pay, severance and benefits and lastly develop a list of clearance procedures.
13. Harassment is the subjection of another person to intimidation, hostile and offensive behaviour.
14. Sexual harassment involves unwelcome advance and requests for sexual favours where submission is subject to individual’s employment or is subject to employment decisions taken after and affects the victim.
15. 3 types of sexual harassment include quid pro quo where it involves exchange for sexual favours with something else, hostile work environment where it is considered a violation of an employee’s work performance and lastly third party sexual harassment where it involves customer and employee.